Terms & Conditions

About These Terms

These terms set out the conditions under which Siam Tempo ("we", "us", "our") provides watch repair and restoration services from our workshop at 119 Phaya Thai Road, Ratchathewi, Bangkok 10400, Thailand. By leaving a watch in our care or making an enquiry, you indicate that you have read and accept these terms.

If anything here is unclear, please ask us before proceeding. We are happy to explain in plain language.

1. Services

We offer hand-carried watch repair services including, but not limited to:

• Crown and stem repair and replacement
• Metal bracelet restoration and resizing
• Full movement service, cleaning, and lubrication
• Case cleaning and general inspection

All work is carried out by or under the direct supervision of our trained watchmakers. We work on mechanical and automatic timepieces. We reserve the right to decline any piece we feel we cannot responsibly service, and will communicate this to you clearly before any work begins.

2. Quotations and Pricing

Prices listed on our website and in our workshop represent our standard service rates. Quoted prices are in Thai Baht (฿) and are subject to change without prior notice on our website, though any quote given for your specific watch is held for 14 days from the date it is issued.

For watches with complications, unusual movements, or significant wear beyond what an initial visual inspection can reveal, we may need to disassemble the piece before confirming a final price. In such cases, we will contact you with a revised quote before proceeding. You are under no obligation to authorise the work at that point.

3. Authorisation to Proceed

Work will only begin once you have given clear authorisation, either in person, by phone, or by email. Your authorisation confirms that:

• You are the owner of the watch, or have authority to authorise repair on behalf of the owner
• You understand the scope and estimated cost of the work
• You accept these terms and conditions

4. Turnaround Times

Turnaround times given at the point of enquiry or drop-off are estimates based on current workload and the nature of the service. They are not binding commitments. We will notify you if an unexpected issue extends the timeframe.

Typical indicative turnaround periods:

• Crown and stem repair — a few days
• Bracelet restoration — several days
• Full service and inspection — two to three weeks

If you require your watch by a specific date, please inform us at the time of drop-off and we will advise whether this is feasible.

5. Collection and Storage

Once work is complete, we will contact you to arrange collection. We ask that watches are collected within 30 days of the notification. After 60 days from notification, uncollected watches may be subject to a storage fee of ฿100 per week. After 180 days from notification, and following further written notice, unclaimed pieces may be treated as abandoned property in accordance with Thai law.

We take care of all pieces left with us, but we ask that you do not leave items of irreplaceable sentimental or monetary value without discussing arrangements with us in advance.

6. Payment

Payment is due in full upon collection of the watch. We accept cash in Thai Baht and bank transfer. Receipts are provided on request. We do not offer credit or deferred payment arrangements.

7. Our Responsibility

We take considerable care with every piece in our workshop. We maintain appropriate insurance for items in our custody. However, our liability for any watch in our care is limited to the cost of the specific repair service paid for, unless we have agreed otherwise in writing.

We are not liable for:

• Pre-existing faults or conditions that were not visible at the time of intake
• Damage arising from manufacturing defects or metal fatigue discovered during service
• Loss of value due to the nature or age of the piece
• Delays caused by the need to source specialist parts from third-party suppliers

If a part needs to be sourced externally, we will always inform you of the expected cost and delay before ordering.

8. Your Responsibilities

When leaving a watch with us, please ensure you:

• Provide accurate contact details so we can reach you during and after the service
• Disclose any known history of damage, prior repairs, or unusual conditions
• Inform us of any sentimental or collector value that might affect how we handle the piece
• Collect the watch within a reasonable time after notification of completion

9. Complaints

If you are not satisfied with any aspect of our service, we ask that you contact us as soon as possible. We prefer to resolve concerns directly and informally. Please reach us at [email protected] or by calling +66 89 305 7142.

We will acknowledge your concern promptly and work with you to find a fair outcome.

10. Governing Law

These terms are governed by the laws of Thailand. Any disputes that cannot be resolved amicably will be subject to the jurisdiction of the Thai courts.

11. Changes to These Terms

We may update these terms from time to time. The most current version will always be available on this page. Continued use of our services constitutes acceptance of any updated terms.

Contact

For any questions about these terms: [email protected]
Siam Tempo · 119 Phaya Thai Road, Ratchathewi, Bangkok 10400, Thailand
+66 89 305 7142